Conflict Prevention and Organizational Efficiency: A case study in Commercial Bank in Delta State, Nigeria

Abstract

The general aim of this study is to examining the relationship between conflict prevention and organizational effeciency, a case study of 3 commercial banks in Delta State, Nigeria. The methodology of the research is Descriptive – correlation, and it is practical in terms of aim. The method of sampling in this research is simple random sampling and the sample size is 140 (Female, N= 21 and Male, N= 119) employees of the 3 commercial banks. The data gathering tools are the standard questionnaire of conflict prevention styles and a standard questionnaire of organizational effectiveness. For analyzing data SPSS 22 software is used. According to the results of this study, it can be seen that managers in conflict prevention and management in the 3 banks in Delta State use more cooperation and reconciliation strategies. Since there has been no research on this subject in Delta State so far, this research is a novel and new research in this regard that can provide the reader with new information about the topic, especially in Delta State. The study recommends that management must adopt conflict prevention strategies that will improve on the effectiveness of the Organization. Efforts should be made by the management to organize seminars/workshops on organizational conflict prevention from time to time for the employees. This will enable employees learn about conflict and how it can be effectively managed for individual and organization effectiveness. Good leadership on the part of management and employee representatives can be a strategy for preventing conflicts.